Refund policy
We want you to love your handmade purchase. If something isn't right, we're here to help.
Returns
You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by your receipt or proof of purchase
To start a return, please contact us at kpinzas@gmail.com.
If your return is approved, we'll provide instructions on where to send your package. Returns sent without contacting us first cannot be accepted.
Return Address
21 Goldthorpe Private
Nepean, Ontario K2J 5L6
Canada
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrives damaged, defective, or you receive the wrong item.
We recommend using a tracked shipping service, as we are not responsible for packages lost during the return process.
Original shipping charges are non-refundable.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at kpinzas@gmail.com. We'll work with you to resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Sale items
- Gift cards
If you have any questions about whether your item is eligible for a return, please contact us before sending it back.
Exchanges
If you would like a different item, the fastest option is to return your original purchase (if eligible) and place a new order after your return has been approved.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.
Returned items must be unused, in their original condition and packaging, and include proof of purchase.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at kpinzas@gmail.com.